Frequently Asked Questions

Complete the Styling Survey: Take our simple style quiz to tell your stylist what your fashion goals are, what your budget is, and how she can help you bring your inner beauty to the outside.  

Styling Consultation: Meet your personal stylist via live chat (video or type, whatever your preference). During the consultation, you will discuss your styling goals, review fashion ideas, and learn more about VLR Stylist.

Choose Your Styling Package: After the consultation, select which styling package best suits your needs. 

Start Shopping: Receive your first round of suggestions, and select which outfits you want recreated and which item(s) you want to purchase. 

Viewing Your Suggestions: Depending on your package, your suggestions will be updated monthly or seasonally. You may review suggestions at your leisure; however if your stylist doesn't receive feedback before the next update, they will reach out to you.

Purchasing a Suggestion: When you're ready to order something, submit your "purchase" form within two (2) weeks of receiving your suggestions, to ensure the items aren't sold out. If you don't make the processing deadline, don't worry! Your stylist will find similar items should the original items be sold out. 

Processing & Shipping: Processing times can vary based on the shipping times from the brands purchased.  Your stylist will communicate all processing and shipping timelines with you along the way. Once your items have been processed, your stylist will ship your box to you within one (1) week of processing completion. You will receive confirmation that the box has been sent along with a tracking number.

Returns: If something doesn't work, contact your stylist within one (1) week of receiving your item for assistance. You will have the option to exchange it (for a different size or something of equal value), a full refund, or styling credit (to be used on your next purchase).